Returns & Exchanges
Keychron offers a 7-day return policy for any products purchased directly from our website, provided they are in their original packaging and condition. We strive to ensure your mechanical keyboard experience is seamless, and we are here to assist with any technical or satisfaction concerns.
Initiate a Return
Contact our support team within 7 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the product in its original box, including all cables, keycaps, tools, and documentation that were included in the initial shipment.
Ship to Warehouse
Affix the provided shipping label or address to your package and drop it off at a local courier; please note that customers are responsible for return shipping costs.
Inspection and Refund
Once our technicians verify the item's condition and functionality, a refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing